返金ポリシー
Return & Refund Policy
At KamEli Shopp, your satisfaction is everything. If something isn't right, we're here to make it right.
30-Day Return Window You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to accept returns.
Eligibility To be eligible for a return, your item must be:
- Unworn and unused
- In its original condition with tags attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
For hygiene reasons, sunglasses and eyewear accessories that have been worn cannot be returned.
How to Start a Return Email us at info@kamelishopp.com to initiate your return. Please do not send items back without contacting us first — unauthorized returns will not be accepted. Once approved, we'll send you instructions on where and how to send your package. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damages & Defective Items Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@kamelishopp.com so we can evaluate and resolve the issue promptly.
Non-Returnable Items We cannot accept returns on:
- Sale or clearance items
- Final sale items
- Gift cards
- Worn or used eyewear
Exchanges The quickest way to get the item you want is to return your original item and, once the return is accepted, place a new order separately.
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If 15 business days have passed since your refund was approved and you haven't received it, contact us at info@kamelishopp.com.
European Union Customers If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without justification. Items must be unworn, unused, with tags, and in original packaging. Proof of purchase is required.
Contact Us Questions? We're always happy to help. 📧 info@kamelishopp.com